TERMS OF SERVICE

Tri Express Plumbing Last Updated: May 27, 2026 Effective Date: May 27, 2026

AGREEMENT TO TERMS

By accessing or using the website triexpressplumbing.com or any services provided by Tri Express Plumbing you agree to be bound by these Terms of Service. If you do not agree to these terms please do not use our website or services.

Tri Express Plumbing CA Contractor License #926629 Phone: (619) 843-6692 Email: [email protected] Service Area: San Diego County, California

1. SERVICES

Tri Express Plumbing provides licensed plumbing services in San Diego County, California including:

  • Water heater installation and replacement
  • Whole-home repiping
  • Leak detection and repair
  • Slab leak detection and repair
  • Water filtration system installation
  • ADU plumbing rough-in
  • Drain cleaning
  • Plumbing remodels
  • Emergency plumbing services

All services are performed by or under the supervision of a licensed California plumbing contractor (CA License #926629).

2. AI ESTIMATE TOOL — IMPORTANT DISCLAIMERS

Our website offers an AI-powered plumbing estimate tool. By using this tool you acknowledge and agree that:

a) Estimates Are Not Binding Quotes All estimates generated by our AI estimate tool are preliminary and for informational purposes only. They do not constitute a binding contract, firm quote, or guarantee of final pricing.

b) Final Pricing Requires On-Site Evaluation Actual pricing may differ from AI estimates based on:

  • Site conditions not visible in photos
  • Permit requirements
  • Material costs at time of service
  • Complexity of the job
  • Access difficulties
  • Code compliance requirements

c) AI Limitations Our AI estimate tool analyzes photos and descriptions to provide general pricing ranges. It cannot:

  • Diagnose all plumbing issues from photos
  • Account for hidden damage or conditions
  • Replace a professional on-site evaluation
  • Guarantee accuracy of diagnosis

d) No Guarantee of Service Submitting an estimate request does not guarantee service availability, pricing, or scheduling.

e) Photo Submissions By uploading photos you confirm you have the right to share those images and grant Tri Express Plumbing the right to use them solely for the purpose of providing your estimate.

3. APPOINTMENTS AND SCHEDULING

  • Appointments are subject to availability
  • We will make reasonable efforts to arrive within the scheduled window
  • Same-day service is available but not guaranteed
  • Cancellations should be made at least 2 hours before scheduled appointment
  • We reserve the right to reschedule due to emergency calls or unforeseen circumstances

4. PRICING AND PAYMENT

  • Final pricing is provided after on-site evaluation before work begins
  • We provide transparent upfront pricing with no hidden fees
  • Payment is due upon completion of service
  • We accept cash, check, and major credit cards
  • Emergency and after-hours service calls may incur additional fees
  • Permit fees are separate from labor and material costs

5. WARRANTIES

Tri Express Plumbing warrants our workmanship as follows:

  • Labor: 1 year warranty on all labor
  • Parts and materials: Covered by manufacturer warranty
  • Water heaters: Warranty per manufacturer (typically 6-12 years)

Warranties do not cover:

  • Damage caused by misuse or negligence
  • Normal wear and tear
  • Pre-existing conditions
  • Damage caused by other contractors

6. LIMITATION OF LIABILITY

To the maximum extent permitted by California law Tri Express Plumbing’s liability is limited to the amount paid for the specific service that caused the claim.

We are not liable for:

  • Indirect or consequential damages
  • Loss of use of property
  • Damage caused by pre-existing conditions
  • Acts of God or circumstances beyond our control

7. PERMITS AND CODE COMPLIANCE

Tri Express Plumbing handles all required permits for permitted work. Homeowners who request unpermitted work assume full responsibility for code compliance issues.

8. CUSTOMER RESPONSIBILITIES

You agree to:

  • Provide accurate information about your plumbing issue
  • Ensure safe access to work areas
  • Notify us of any known hazards
  • Be present or have an authorized adult present during service
  • Inform us of any prior work done on the plumbing system

9. SMS TEXT MESSAGE COMMUNICATIONS

a) Consent to Receive SMS Messages. By providing your mobile phone number to Tri Express Plumbing — whether through our website contact forms, by phone, or in person at the time of a service appointment — you expressly consent to receive recurring SMS text messages from Tri Express Plumbing at the number you provide. Consent to receive SMS messages is not required as a condition of purchasing any goods or services.

b) Types of Messages. You may receive SMS messages including, but not limited to:

  • Estimate confirmations and quotes
  • Appointment reminders and confirmations
  • Service updates and technician arrival notifications
  • Post-service follow-up messages
  • Review requests after completed service
  • Customer care responses to your inquiries

c) Message Frequency. Message frequency varies based on your interactions with us and the status of your active service requests.

d) Costs and Carrier Charges. Message and data rates may apply. Tri Express Plumbing does not charge for SMS messages, but standard messaging and data rates from your wireless carrier may apply based on your mobile plan.

e) Opt-Out. You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. After replying STOP, you will receive a one-time confirmation message and no further messages will be sent to your number. To resubscribe at any time, reply START.

f) Help. For help or questions regarding our SMS program, reply HELP to any message, or contact us at (619) 843-6692 or [email protected].

g) Carrier Disclaimer. Carriers are not liable for delayed or undelivered messages. Tri Express Plumbing is not responsible for any failure of message delivery caused by your carrier or your device.

h) Mobile Information Privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data — including your phone number and SMS consent records — is used solely by Tri Express Plumbing and our SMS service provider (Twilio) for the purpose of delivering the messages you have consented to receive. We do not sell or transfer your mobile information to any third party for marketing, promotional, or lead-generation purposes at any time.

i) Eligibility. You must be at least 18 years old, or the age of majority in your jurisdiction, to opt in to our SMS program. By opting in, you represent that you are the subscriber to the mobile telephone number provided or are otherwise authorized to consent on behalf of the subscriber.

j) Additional Information. For more information on how we handle your personal information, please review our Privacy Policy at triexpressplumbing.com/privacy-policy/.

10. INTELLECTUAL PROPERTY

All content on triexpressplumbing.com including text, images, logos and design is owned by Tri Express Plumbing and protected by copyright law. You may not reproduce or use our content without written permission.

11. DISPUTE RESOLUTION

Any disputes arising from these Terms or our services shall be resolved as follows:

  1. First we will attempt to resolve disputes informally by contacting us at (619) 843-6692
  2. If informal resolution fails disputes shall be resolved through binding arbitration in San Diego County, California
  3. California law governs these Terms

12. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of our website after changes constitutes acceptance of the new Terms.

13. CONTACT US

Questions about these Terms:

Tri Express Plumbing Phone: (619) 843-6692 Email: [email protected] Website: triexpressplumbing.com CA License #926629 San Diego County, California

BY USING OUR WEBSITE OR SERVICES YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.